FM Logistic has announced a partnership with Lindt, suppliers of premium chocolate, for the complete management of its logistics operations in Poland. As the holiday season approaches, a key period for chocolate lovers, this project illustrates FM Logistic’s capacity to support prestigious brands in developing innovative e-commerce solutions while meeting demands for quality, personalisation, and sustainability.
Logistics for Personalisation and Customer Experience
In a context where product personalisation is establishing itself as a strong trend, including in the food sector, Lindt chose FM Logistic to manage its operations from the logistics center in Będzin, Poland.
The services include:
● Temperature-controlled storage to preserve the quality of the chocolates,
● E-commerce order management with a high level of personalisation.
On the Lindt online store, consumers can compose their own gift boxes, choose from 35 types of packaging, and add personalized messages or decorative elements. FM Logistic ensures the meticulous preparation of each order in a dedicated e-commerce zone, separate from the rest of the warehouse, guaranteeing speed, precision, and optimal cleanliness.
FM Logistic also manages the preparation of specific products such as Advent calendars, festive gift boxes, and multi-fl avor assortments. Thanks to automated filling and packaging equipment, the operator can efficiently respond to peak demand linked to holidays or promotional campaigns, without additional investment for Lindt. “Our organization and flexible solutions allow us to efficiently respond to variations in demand, particularly during seasonal peaks such as the end-of-year holidays, thus guaranteeing Lindt an agile and reliable supply chain,” adds Dariusz Rurka, Senior Business Development Director at FM Logistic Central Europe.
Quality, Freshness, and Sustainability
To preserve product quality, FM Logistic uses refrigerant inserts that maintain a stable temperature until delivery, signifi cantly reducing claims related to thermal or mechanical damage. The Będzin site is LEED Gold certified, guaranteeing high energy performance and compliance with strict environmental standards. A photovoltaic installation covers a significant part of the energy needs, particularly during periods of high consumption in the summer.
“One of the key criteria in choosing our partner was alignment with our sustainability policy. FM Logistic off ers us not only optimal storage conditions but also tangible environmental benefi ts,” said Anna Grochowska, Lindt’s Head of D2C.
