Glen Dimplex, supplier of home appliances, heating, lighting, and ventilation solutions, has partnered with TrueCommerce to deliver smooth integration of its extensive customer and trading partner network during its transition to SAP S/4 HANA ERP.
With operations spanning the UK, Ireland, Germany, the Nordics, North America, and beyond, Glen Dimplex faced the dual challenge of migrating from a legacy ERP system to SAP S/4 HANA within a tight timeframe while consolidating a complex network of localised EDI providers. TrueCommerce provided a centralised and scalable solution, ensuring uninterrupted trading operations throughout the entire transformation process.
TrueCommerce developed a phased EDI migration plan that aligned with Glen Dimplex’s ERP deployment schedule. TrueCommerce used its global EDI network, SAP iDoc expertise, and rapid onboarding to integrate 20 message types and 180 customers without delaying the ERP rollout or disrupting operations.
TrueCommerce consolidated Glen Dimplex’s localised EDI providers into a single platform, optimising pan-European operations, improving supply chain visibility, and enabling scalable growth into new markets.
Karen Ackers, Solutions Delivery Manager at Glen Dimplex, said, “TrueCommerce has been a pivotal partner in our digital transformation journey. Their ability to integrate seamlessly with SAP S/4 HANA, combined with their expertise in ERP integration, SAP iDoc processes, and B2B functionality, has ensured that we maintained business continuity while achieving critical project milestones. Since becoming our integration partner of choice, TrueCommerce has enabled us to efficiently onboard key customers and optimise operations across our global network.”
This collaboration has already delivered significant positive outcomes for Glen Dimplex, including enhanced operational efficiency, accelerated time-to-value, and improved profitability.
Matthew Wilcock, Senior Vice President, Sales, Europe at TrueCommerce, added, “At TrueCommerce, we pride ourselves on delivering solutions that simplify complexity and maximise value for our clients. Glen Dimplex’s global transformation is a prime example of how our expertise in ERP integration and extensive EDI network can enable businesses to scale efficiently while mitigating risks. Our rapid onboarding capabilities and in-depth knowledge of SAP iDoc processes have empowered Glen Dimplex to focus on their growth initiatives with confidence.”
The partnership will continue to evolve as TrueCommerce supports Glen Dimplex in meeting emerging e-invoicing and Continuous Transaction Control (CTC) requirements across Europe.
