Mack Trucks has completed its pilot integrating Allison transmission monitoring into its GuardDog Connect platform — achieving a 100% success rate — and is now expanding the program.
Mack customers can now monitor Allison transmission fault codes within GuardDog Connect across all powertrains.
“The pilot program results exceeded our expectations,” said Jonathan Randall, president of Mack Trucks North America. “Achieving 100% customer satisfaction validates our commitment to making Mack easy to do business with. We’re now ready to extend these proven benefits to customers across our entire powertrain lineup.”
Waste Pro USA was one of the pilot fleets.
“The program works very well,” said David Kutschinski, vice-president of fleet and maintenance at Waste Pro USA. “Critical alerts like an overheat or low oil pressure are delivered in real time, while other non-critical alerts are appropriately delayed because the system wants to see if the code will correct itself before sending an alert. We utilize the notifications based on severity and find the information invaluable in our fleet maintenance activities.”
With the pilot completed, Mack is expanding its capabilities to provide: universal coverage across all Mack powertrains; retroactive access for existing vehicles; enhanced diagnostics with improved fault code interpretation and resolution guidance; and streamlined service coordination with a single point of contact for all powertrain issues.
“This isn’t just about new customers,” said Marty Foulks, Mack connected vehicle product manager. “We’re making these enhanced capabilities available to our entire customer base with compatible vehicles, ensuring no one is left behind as we advance our telematics offerings.”
The enhanced GuardDog Connect service with full Allison Transmission integration is now available to all eligible customers with Integrated Uptime subscriptions at no additional charge, Mack says.
